Frequently Asked Questions

You will need to sign into your account to view this information. To do this click on the LOG IN link at the top right of our website.

Sign in with your email address and password and it will load your online account.

Select ‘Wine Club’ from the left-hand side to view your membership details.

Alternatively, please contact us if you have any questions or issues.

Yes, it's very easy to change your wine club package. Sign into your online account at

www.canobolaswines.com.au and go to the 'Wine Club' section. On the right hand side you will

see the pack you are signed up for. Click on 'View' to expand your options. Click on ‘Update

Details' and then ‘Change Order'. Simply select the pack you would like and the contents (if

choosing a Wine Drinkers case) and press save.

Yes, select the Choose Your Own Pack, your frequency of delivery and then select the wines

that are available. A minimum order quantity for specific wines may apply. Depending on vintage

stock availability there may be a maximum quantity. We allocate stock to our subscription

members but if there is a situation where we are not able to offer certain wines we will notify our

club members.

Absolutely! Simply log in to your account where you will see the wines for your next subscription

delivery. Add wines as you please.

Yes, please log in to your Account page here, and select your wine club order. On your Wine

Club page select the button “View/Edit Wines”, here you can update your selection and press

“Save” to finish.

Credit cards will be processed 5 days before shipping. We will notify you by email 1 week before

we begin processing credit cards.

We do not keep a record of your credit card details. We use Stripe payment gateway as well as

a SSL certificate to protect your privacy. To read more about our payment gateway and the way

it handles your credit card details read here.

In most instances, our team will try to contact you by email advising we are having issues

processing your card. We kindly ask that you respond to these messages, as we will

automatically cancel your membership should you fail to resolve your payment issue within two

shipment periods.

We will send out a monthly newsletter 1 week prior to shipment. The exact dates of processing

and dispatching will be in the newsletter.

If you will be away during the time of shipping or not available to receive it, you can reschedule

the delivery of your Wine Club membership at any time. Simply log in to your account and go to

‘Wine Club’ and you will see on the right-hand side the wine club you have signed up for. Click

on ‘View’ and select ‘Suspend’ or ‘Skip’. Once you are home and ready to receive wine, select

‘Resume’. Alternatively, you can make this request via email: info@canobolaswines.com.au

Yes, navigate to your Wine Club page from My Account and Select the button “Switch Wine

Club”. It will take you back to the signup process. Here you can switch your packs and/or switch your delivery frequency.

Please note, after switching, Canobolas Wines will be in touch with you to confirm when you

would like to receive your next pack.

You can suspend your membership for an unknown time (due to ongoing circumstances). You

will still be a member of our Wine Club, however you won’t be receiving the packs of wine. After

a year, our Wine Club manager will contact you to determine if you would like to recommence

receiving your packs or if you would like to cease your membership with us.

You can now manage your shipments better with the ‘skip’ functionality. This is ideal for holiday

makers who won’t be at home to receive their packs. You simply identify how many packs you

will be away for and write this in the skipped section.

If you would like to change your shipping address, you can do this by logging in to your account

and updating the shipping address associated with your Wine Club subscription under ‘Wine

Club’. If there are any issues updating your address, you can make this request via email:

info@canobolaswines.com.au

Yes, you can cancel your membership at any time after you have received your two cases of

wine, or after 12 months. Log in to your account and select “cancel” under ‘Wine Club’ details.

You can also make this request via email: info@canobolaswines.com.au

YES. Please include any special instructions, such as a safe and secure place that your wine

can be left in the shipping section of the checkout process. All wines will be delivered to your

nominated address via Australia Post and you will be sent an email with the tracking details of

your delivery. Please allow 5 - 10 days for delivery. For more information, please contact us via

email: info@canobolaswines.com.au

Don't forget to check your spam/junk folder for wine club updates Unfortunately, some of our

correspondence is automatically sent to your spam/junk folder (often because it refers to the

words 'credit card'). Please check this folder around shipment time, as we may be trying to

contact you to update your credit card details. Failure to respond to our requests may result in

your membership being cancelled.

Yes, you can manage the following on your My-Account/Wine Club page.

● Billing and Shipping Details

● Payment Details including updating expired Credit Cards

● Edit Wines for Choose Your Own Pack

● Switch between Packs and/or frequency of delivery

● View Orders and Invoices

● Click here to access your account if you already have created one. If not, go through the

signup process and upon checking out you will create an account with a password.

As a member, you and a guest are entitled to complimentary tastings at our cellar door. To book

online, you should do this through your online account so that your membership details are

assigned to your booking.

Discounts are based on the number of bottles and/or frequency of delivery.

Any pack of 12 bottles: Every 3 Months – 15%

Any pack of 12 bottles: Every 6 Months – 12.5%

Any pack of 6 bottles: Every 3 Months – 12.5%

Any pack of 6 bottles: Every 6 Months – 10%

In addition to the above discount off purchases, you will also be entitled to complimentary

tastings at our cellar door.

Make sure you log into your account. You can access your account by clicking here. Once

logged in you will receive the discount based on your bottle amount/frequency of delivery.

Yes, you will receive discounts based on the discounts available above.

Yes. Your discounts are based on your bottle amount/delivery schedule.

Please navigate to the My Account page by clicking here. On this page you can click on “Lost

Password”.